FAQs
Can you ship to my country?
If you are resident United States and Canada, yes, we can. We currently don't offer international shipping.
Which Shipping method you use for delivery the product?
We use Standard shipping method so that you can receive the product a fast as possible.
How much shipping cost?
Shipping cost is free
Can you ship PO BOXES, RURAL ROUTE & APO/FPO/DPO addresses?
We will use USPS service for PO Boxes, Rural Route and APO/FPO/DPO addresses.
How much expect the delivery time for receiving my product?
NOTE: Delivery time = Processing time + Transit / Shipping time
Processing time 2 to 3 business days
Transit time 6 to 9 business days
Expected delivery time 8 to 12 days
How I track my order?
When your product successfully shipped, you will get tracking information on your confirmation email. However, you can also check via this page - Order Tracking
Please allow to give 24 hours for the tracking information working properly
I want to cancel my order How I do it?
We will be able to cancel the order if the products don’t ship. Once it transits, we will not accept any cancellation requests.
I want to change my address How I do it?
If you put mistakenly or want to change the shipping address, in that case you have 12 hours. In this during, you need to contact us as fast as possible.
RETURN & REFUND POLICY
I want to return my product how I do it?
If you are not 100% satisfied with your online purchase, we will accept returns up to 30 days from purchase for a refund.
ATTENTION: Please contact us before returning the item for eligible the return.
You will need to include these information when contacting us (All information required) -
- Order number
- Order confirmation mail
- Phone number
- Proof of purchase
How will I know that my product will be eligible or not for the return?
Customers will not be eligible for the return if-
- 30 days pass
- The customer return the product without contacting us.
- The item damage or defected by customer
- The item opened by customer
- The item altered
*All returned items must be in their original packaging and in the same condition in which they were received by the customer.
If you are eligible for the return, you will get return instructions to your confirmation email (Please be ensure that the mail is correct) from our return department.
I didn't receive any mail what can I do?
Don't worry. If you didn’t receive any email, please check your spam or junk mail. If you still didn't find any mail, please don't hesitate to contact with us.
Does Shipping charge refundable?
No. Shipping charge isn't refundable.
I received damage or incorrect items what can I do?
If you received damage or defective items, please inform us as soon as possible.
Does this return policy also apply for guest purchase?
Yes
How can I contact with you?
- Phone: +1 (717) 400-1119
- Email: support@gearxen.com
- Gmail: gearxenusa@gmail.com
Payment
WHAT PAYMENT OPTIONS CAN I USE TO PLACE ORDERS?
We want to make buying your favorite products easy and fast , We accept the following payment options:
- Visa
- MasterCard
- American Express
- Discover
Do you offer gift wrapping?
Ans: No.
What is your return policy?
Ans: We want you to be completely satisfied with your purchase, and if for any reason you're not, we accept returns within 30 days of purchase. Simply send us an email and we'll assist you with the process.
Can I exchange my scarf for a different size or color?
Ans: Yes, we're happy to assist with exchanges. Simply send us an email with your request and we'll take care of the rest.
How long does it take to receive my order?
Ans: Orders are usually processed within 1-2 business days and shipped via standard shipping. Delivery time will depend on your location and can take anywhere from 9-12 business days.
How can I stay updated on new products and promotions?
Ans: You can sign up for our newsletter to stay updated on new products and promotions. You can also follow us on social media for the latest updates.